Contact Us

General Enquiries

For general matters related to Tsogo Sun casino operations, hospitality services, or corporate enquiries:

• Email: [email protected]
• Phone: +27 11 510 7700
• Address: Palazzo Towers East, Montecasino Boulevard, Fourways, 2055, Johannesburg

Property-Specific Contact Details

Contact lines are available for guest relations, rewards programme matters, hotel reservations, and event bookings at each property. Details by location:

Blackrock Casino

• Location: 100 Allen Street, Newcastle, KwaZulu-Natal
• GPS: 27°46′50.44″S | 29°56’45.59″E
• General Enquiries: +27 34 328 1777
• Rewards Programme: +27 34 328 1759
• Complex General Manager: David Wild

Suncoast Casino

• Location: Suncoast Boulevard, Marine Parade, Durban, KwaZulu-Natal
• GPS: 29°50’4.54”S | 31°1’57.25”E
• Postal Address: PO Box 10132, Marine Parade, 4056
• Guest Relations: +27 31 328 3256 / +27 31 328 3257 / +27 31 328 3777
• General Manager: Adam MacIntyre

Silverstar Casino

• Location: Krugersdorp, Johannesburg
• General Enquiries: +27 11 662 7300
• Email: [email protected]

Gold Reef City Casino

• Phone: +27 11 248 5000
• Postal Address: Private Bag 1998, Gold Reef City, 2159

Emnotweni Casino

• Location: Mbombela
• Contact via property website or central Tsogo Sun contact.

Goldfields Casino

• Location: Welkom
• Contact via property website or central Tsogo Sun contact.

Response Times

Written enquiries submitted by contact forms or email are acknowledged and responded to within 48 hours on weekdays. Enquiries received on Fridays or public holidays may require up to 72 hours for response. Telephone enquiries during operating hours are handled on arrival by guest relations staff.

Enquiry Submission Requirements

For efficient processing, all enquiries should include:

• Full name and contact details (phone number or email address)
• Tsogo Rewards membership number (if applicable)
• Specific property or service the enquiry concerns
• Clear description of the matter requiring attention

Incomplete submissions may cause delayed responses or requests for additional information.

Responsible Gaming Support

Access and participation in gaming activities are restricted to individuals aged 18 years and over, in compliance with South African legislation. Identification may be requested.

For gambling-related concerns or support, contact the National Responsible Gaming Helpline:

• Toll-Free Number: 0800 006 008

This is an independent and confidential counselling service.

Regulatory Oversight

All Tsogo Sun casino properties are licensed and regulated by the relevant provincial gambling boards in South Africa. For regulatory enquiries or complaints about licensing, compliance, or gaming conduct:

• National Gambling Board
• Address: 1085 Francis Baard Street, Hatfield, Pretoria, 0028
• Phone: +27 10 003 3475

The National Gambling Board does not handle individual guest service matters. Such enquiries should be directed to the respective casino property.

Tsogo Rewards Programme Enquiries

The Tsogo Rewards loyalty programme operates across participating Tsogo Sun casinos. Membership enquiries, card reissues, points balance, and tier status questions should be directed to the rewards desk at the registering property or the relevant contact line listed above.

Registration requires presentation of a valid South African ID document or passport. Terms and conditions are governed by the Tsogo Rewards programme rules, available at participating properties.

Postal and Physical Address Usage

Postal addresses are for correspondence only. For on-site visits, use the listed physical street addresses and GPS coordinates. Further directions and parking details are available on individual property websites or by contacting guest relations in advance.

Limitation of Contact Information

Contact details provided are specific to Tsogo Sun-operated casino properties. External informational websites, affiliate portals, or directory services are not official contact channels. Users should verify contact information and are advised not to submit personal or financial data through unofficial platforms.