Khoroni Casino Privacy Policy

Official privacy policy explaining how Khoroni Casino collects and protects personal information.

This Privacy Policy governs the collection, use, storage and protection of personal information by Khoroni Hotel Casino and Convention Resort, operated by Peermont. The provisions apply to all interactions with the property located at Mphephu Street, Thohoyandou, Limpopo, South Africa, including use of the website at khoroni.co.za, on-site services and related applications.

By accessing the premises, using the website or engaging with the services, you acknowledge that you have read and understood this Privacy Policy and that you consent to the practices described in it, where consent is the applicable legal basis.

1. Information Collected

Personal information necessary to provide hotel accommodation, casino services, convention facilities and related amenities may be collected. This may include:

1.1. Identification details: full name, date of birth, identity or passport number, nationality and residential address.

1.2. Contact information: telephone numbers, email addresses and postal addresses.

1.3. Financial information: payment card details, banking information and transaction records related to services rendered.

1.4. Booking and reservation data: dates of stay, room preferences, special requests and guest history.

1.5. Gaming activity: where permitted by law, records of casino participation for responsible gambling monitoring and regulatory compliance.

1.6. Technical data: IP addresses, browser type, device identifiers and usage patterns when accessing the website or Wi-Fi network.

1.7. CCTV footage: visual recordings captured on the premises for security and safety purposes.

2. Legal Basis and Purpose of Processing

Personal information is processed on the following grounds:

2.1. Contractual necessity: to fulfill reservations, provide accommodation, process payments and deliver requested services.

2.2. Legal obligations: to comply with South African legislation, including age verification requirements (18 years or older for casino access), anti-money laundering regulations, tax reporting and gaming authority directives.

2.3. Legitimate interests: to maintain property security, prevent fraud, improve service quality and conduct internal business operations.

2.4. Consent: where specifically obtained for marketing communications or other optional uses of data.

3. Use of Personal Information

Personal information is used for the following purposes:

3.1. Processing and managing reservations for hotel rooms, convention spaces and related facilities.

3.2. Verifying identity and age in accordance with South African gaming regulations.

3.3. Processing payments and maintaining financial records.

3.4. Monitoring responsible gambling practices and providing access to support resources, including the South African Problem Gambling Toll-Free Help Line at 0800 006 008.

3.5. Ensuring premises security through CCTV monitoring and access control systems.

3.6. Responding to inquiries submitted via telephone at +27 (0)15 962 4600 or other contact channels.

3.7. Complying with legal and regulatory reporting obligations.

3.8. Improving service delivery and operational efficiency.

Personal information is not sold to third parties. Information may be shared only in the following circumstances:

4.1. Within Peermont group entities for centralized reservation systems, group sales coordination and consolidated reporting.

4.2. With service providers performing functions on behalf of the company, including payment processors, IT support and security contractors, under strict confidentiality obligations.

4.3. With regulatory authorities and law enforcement agencies when required by South African law or court order.

4.4. With professional advisors, including legal counsel and auditors, under a duty of confidentiality.

5. Data Security

Technical and organizational measures are implemented to protect personal information against unauthorized access, alteration, disclosure or destruction. Security measures include:

5.1. Restricted access to personal data on a need-to-know basis.

5.2. Encryption of sensitive financial information during transmission.

5.3. Physical security controls at the Thohoyandou premises.

5.4. Regular security assessments and staff training.

Users of the Wi-Fi network are advised that wireless internet access carries inherent security, privacy and confidentiality risks. Users are advised to take appropriate precautions when transmitting sensitive information over Wi-Fi connections.

6. Data Retention

Personal information is retained only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by South African law. Retention periods vary based on the type of information:

6.1. Transactional records: retained for tax and accounting purposes as mandated by legislation.

6.2. Gaming records: retained in accordance with gaming regulatory requirements.

6.3. CCTV footage: retained for security purposes and deleted after a reasonable period unless required for investigations.

6.4. Marketing data: retained until consent is withdrawn or the purpose for processing ceases.

7. Your Rights

Subject to applicable South African law, you have the right to:

7.1. Request access to personal information held about you.

7.2. Request correction of inaccurate or incomplete data.

7.3. Object to processing based on legitimate interests.

7.4. Withdraw consent for marketing communications.

7.5. Request deletion of personal information where no legal obligation to retain such information exists.

To exercise these rights, contact the resort using the details provided in Section 9.

8. Minors

Casino services are restricted to individuals aged 18 years or older in South Africa. Personal information is not knowingly collected from minors for gaming purposes. Hotel and convention services may be provided to minors when accompanied by adults with parental or guardian consent.

9. Contact Information

For questions, requests or complaints regarding this Privacy Policy or data practices, contact:

Khoroni Hotel Casino and Convention Resort
Mphephu Street, Thohoyandou, Limpopo, South Africa, 2745
Telephone: +27 (0)15 962 4600
Fax: +27 (0)15 962 4540

For group sales inquiries: +27 (0)11 557 0557
For conference inquiries: +27 (0)11 928 1903

10. Changes to This Privacy Policy

This Privacy Policy may be updated to reflect changes in practices, legal requirements or operational needs. Material changes will be communicated through the website at khoroni.co.za. Continued use of the services following such updates constitutes acceptance of the revised Privacy Policy.

11. Governing Law

This Privacy Policy is governed by the laws of the Republic of South Africa. Any disputes arising from or in connection with this Privacy Policy are subject to the exclusive jurisdiction of the courts of the Republic of South Africa.